All prices are in NZD and include GST unless otherwise stated.

We use PayPal as our online payment system, your credit card information is not captured at any time on our website or by us.

All orders will be shipped via Post Haste or Urgent Couriers within New Zealand only. You will receive an email with your tracking number once the order is dispatched.

We ensure that your order leaves our kitchen with sufficient and quality packaging. But when parcels are damaged, lost or delayed during the delivery process, we will not be responsible for providing a replacement order.

Any issues with the quality of your order will be reviewed case by case, upon notification to us within 24 hours of receipt.

All accepted orders are final and we do not accept cancellations, refunds or returns. We ship orders based on the order submitted, so please confirm your order details, delivery date, and address before finalising the order.

All our raw treats last 5 days in the fridge or 4 weeks in the freezer once they arrive with you, best stored in a sealed container.

You agree that you are purchasing the products for your personal use only, and not for purposes of trade or business.
If you wish to purchase goods for the purposes of trade or business, please contact us.